Privacy

MUCHFANS PRIVACY POLICY

Last updated: September 2023.

This privacy policy (the “Policy”) sets out the types of personal data we collect and use when you access and visit www.muchfans.com (the “Website”) and how we may use that data.
This Policy explains who we are, why and how we process personal data collected through your use of our website and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.
When you supply any personal data to us, we have legal obligations towards you in the way we use that data. For ease of reading, we have divided this Policy into several sections:

Introduction
What information do we collect?
How is your personal data collected?
How and why do we use and share your personal data?
For how long do we keep your personal data?
Security
International Data Transfers
Your Rights
Contact Details

Introduction

It is important that you read this Policy together with any other privacy notice or fair processing notices that we may provide on the Website at or around the time that we collector process personal data about you (for example, fair processing notices that we may display to you at the time that you sign up to receive e-mail updates from us, or when you use one of our services for the first time) so that you are fully aware of how and why we may use your data
This Policy supplements other notices on the Website, including our Website Terms and Conditions / Platform Terms and our Cookies Policy, and should be read alongside such terms. This Policy is not intended to override or replace these terms.
By visiting or otherwise using the Website, you agree to our terms (including as amended from time to time) and this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using the Website.
We reserve the right to revise, update or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant, we will endeavour to let users of the Website know, most likely by way of showing you a notification when you next log in to the Website. However, it is your responsibility to check this Policy before each use of the Website and to make yourself aware of any changes. For ease of reference the top of this Policy indicates the date on which it was last updated.
Please note that the Website is not directed at children under the age of 18 (each "Child" or"Children") and we do not knowingly collect personal data about Children. If you believe we have collected personal data about your Child, you may contact us at support@muchfans.com and request that we cease processing data about your Child.

What information do we collect?

What is personal data?
Where this Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.
By law all organisations who process your personal data in the EU are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organisations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the ‘YourRights’ section of this Policy

What types of data we collect from you when you use the Website
Website: The personal data we collect from you depends on precisely what details you volunteer to us as you interact with the Website but may include:

Identity Data which includes your name, date of birth, gender and any details included in any identification documents you provide to us (such as your passport, driving licence or similar – which may or may not include health or other special categories of personal data).
Contact Data which includes your e-mail address, phone number, billing address and delivery address.
Financial Data which, where you provide them, includes your bank account and payment card details.
Transaction Data which includes details about payments to and from you and other details or services you have purchased from us or whilst using the Website.
Technical Data which includes your IP address, your login data, operating system and browser type and version.
Profile Data which includes your username and password, social media account details, your interests, preferences, feedback and survey responses including any personal data contained in content that you upload to the Website.
Location Data which includes data about where you access the Website from.
Usage Data which includes information about how you use the Website.
Audio Visual Data which includes recordings of you and your contributions or uploads to the Website.
Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties including information about the kind of adverts that we believe you are most likely to be interested in.

How is your personal data collected?

Direct interactions with us
When you use the Website you are likely to provide a certain amount of personal data to us in response to various questions and forms which we present to you as part of the process of setting up your account. This will include Identity, Contact and Financial Data as you will provide us with details about your name and location as part of creating your account and then populating your user profile page.
Any data about yourself that you provide or volunteer to us and/or upload to the Website (for example: by signing up to the MuchFans platform or otherwise completing a registration form; subscribing to a creator profile, publication or newsletter; requesting marketing to be sent to you; participating in social media functions; taking part in an online survey; filling in a form or questionnaire that we present to you; posting a comment or otherwise messaging on the Website; entering competitions; or similar activities); when you report a problem with the Website; or when you contact us by e-mail, telephone or by post, we may collect, store and use the personal data that you disclose to us.

Use of the Website
When you use the Website to interact with other users we will collect both the data that you upload to it (which may be included in messages that you send, or content that you upload) as well as data about how you are interacting with the Website and with other users.
So, for example, if you send a message to another user we will collect information about the content of that message, as well as the fact that you sent that message to another user. We also collect data about posts or content that you view, and those that you like or approve of(such as where you like a post without actually posting a written message in response).Taken together, this often gives us a fairly detailed picture of what users like to talk about and who they like to talk with.
Please be aware that we process data about private messages that you send in the same way as messages that you post publicly.
Where you use the Website to buy paid for services or content, we will collect information about the kind of services or contact that are most frequently of interest to you. This is in addition to the information which we hold that relates to individual financial transactions that you make in relation to services
Please always remember that most things you post on the Website are publicly viewable. So not only will we collect information about your posts, but other users of the Website will be able to see the information that you have posted as well.

Automated technologies or interactions
We will also collect personal data about you and various information about the technology you use through the use of technologies such as cookies when you visit and interact with the Website. The following are examples of information we may collect:

information about your device, browser or operating system;
your IP address;
information about links that you click and pages, content or profiles you view on the Website;
length of visits to certain pages, content or profiles;
subjects you viewed or searched for;
page response times;
records of download errors and/or broken links;
page interaction information (such as details of your scrolling, clicks, and mouse-overs);
methods used to browse away from a page; and
the full Uniform Resource Locators (URL) click stream to, through and from the Website (including date and time).
We use the data described above for several different reasons. Firstly, we use it to ensure that the Website works properly, it is secure and that you are able to receive the full benefit of it. Second, we use the data to monitor online traffic and audience participation across the Website. We undertake both of these activities because we have a legitimate interest in doing so.
For more information on this kind of technology and details of the cookies that we use on the Website please see our Cookies Policy.
Third parties or publicly available sources
We also obtain personal data from other sources where you log into the Website using your Google account. In this instance we will obtain personal data such as your username, social media account details, location and IP address from such third parties.

Updating your information
If you want to update the information you have previously given to us, you can contact support@muchfans.com.

How and why do we use and share your personal data?

Lawful basis for processing your information
We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

Where you have asked us to do so, or have otherwise consented to us doing so;
Where we need to do so in order to perform a contract, we have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
Where we need to comply with a legal or regulatory obligation.

Marketing and Advertising
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).
You will only receive marketing communications from us (such as e-mails or text messages) if you have requested information from us or purchased content, goods or services from us or via the Website and you have not opted out of receiving that marketing at the time of purchase.

Opting Out of Marketing
To unsubscribe from marketing messages at any time, please click on the unsubscribe link at the bottom of any marketing messages. You may also contact us directly if you do not wish to receive any marketing materials from us.
We may retain your e-mail address, or other contact details, on file should you ever ‘opt-out’ of receiving marketing messages from us. We will retain your contact details in order to ensure that we continue to honour and respect that opt-out request.

Sharing your personal data
Depending on how and why you provide us with your personal data we may share it in the following ways:

with selected third parties who we sub-contract to provide various services and/or aspects of the Website’s functionality, such as where we use third parties to host and/or store data for us or use other IT systems supplied by third parties (see “Service Providers” below);
with analytics and search engine providers that assist us in the improvement and optimisation of this Website as described above;
with creators of profiles, content and channels that you have subscribed to or are otherwise available for purchase on the Website; and
with selected third parties who we contract with to provide professional services such as our insurers, accountants, auditors and lawyers.

We may also disclose your personal data to third parties in the following events:

if we were to sell or buy any business or assets, in which case we might disclose your personal data to the prospective seller or buyer of such business or assets as part of that sale;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we are compelled to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; and/or
in order to enforce or apply the Website’s terms of use or terms and conditions; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

For how long do we keep your personal data?

We will hold your personal data on our systems only for as long as required to provide you with the services you have requested, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data fora longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Accordingly, you should expect us to keep your personal data for so long as you have a registered account on the Website (whether that account is actively used or not). If you delete your account then we may need to keep some of the personal data associated with that account, or transactions for services made using it, for up to six years (for the reasons described above).
In some circumstances you can ask us to delete some or all of your data earlier: see ‘YourRights’ below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Security

MuchFans takes the protection of your information very seriously. We have put in place appropriate security measure to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, including use of secure servers, encryption and passwords. If you have ever chosen a password, or we have given you one, which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

International Data Transfers

We use service providers that are based in the European Economic Area (the “EEA”). These service providers may work for us or for one of our suppliers and may be engaged in, among other things, the fulfilment of your request for information from the Website, the processing of your payment details and the provision of services or support services..
Where we transfer your data to a service provider that is outside of the EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld. Transfers of personal data are either made:

to a country recognised by the European Commission as providing an adequate level of protection; or

By submitting your personal data, you agree to this transfer, storing or processing. If you would like more information about how the mechanism via which your personal data is transferred, please contact support@muchfans.com.

Your Rights

If you are resident in the UK or the EEA then the following information about your rights is relevant to you. This part of The Policy is a mandatory statement which summarises certain law applicable in your jurisdiction. It is not a replacement for, nor an extension of, your legal rights so should be read only as a summary of that legislation.
This section is not applicable to you if you do not reside in one of the regions described above.
If you are a resident of one of the regions described above then you have the following rights in relation to your personal data held by the Portal:

Right of Access
You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a "subject access request").
Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.
You can exercise this right at any time by writing to us and telling us that you are making a subject access request. You do not have to fill in a specific form to make this request.

Your Right to Rectification and Erasure
You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).
Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so if, for example, we have an ongoing legal obligation or need to continue processing that personal data.
You can exercise this right at any time by writing to us and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your Right to Restrict Processing
Where we process your personal data on the basis of a legitimate interest (see the sections of this Policy which explain how and why we use your information) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.
You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data's accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.
Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.
You can exercise this right at any time by writing to us and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Your Right to Portability
Where you wish to transfer personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.
Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data to a third party we are happy to consider such requests.
Your Right to object to processing
You may object to processing of your personal data where we rely on legitimate interest for processing that personal data. We will comply with your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.

Your Right to stop receiving communications
Where we send you e-mail marketing communications (or other regulated electronic messages) you have the right to opt-out at any time. You can do this by using the ‘unsubscribe’ link that appears in the footer of each communication (or the equivalent mechanism in those communications).
Alternatively, if for any reason you cannot use those links, or if you would prefer to contact us directly – you can unsubscribe by writing to us at support@muchfans.com and telling us which communications you would like us to stop sending you. Please note that where you request a change in this way it is likely to take longer for your request to take effect.

Exercising your rights
When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.
It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).

Contact Details

If you have any queries regarding this Policy, if you wish to exercise any of your rights set out above or if you think that the Policy has not been followed, please contact us by e-mailing at support@muchfans.com